THE GOVERNANCE CHALLENGE

The importance of strong institutions cannot be gainsaid, but what are strong institutions or what is strong institutional framework? Perhaps the best way to answer that question is to ask another question. How do you ensure that everyone is treated fairly in every situation? The only way to do that is to ensure that everyone undergoes the same procedures when they are in the same circumstances. This requires the existence of procedures based on policy that ensures that people are treated according to the same standard. If there are systems in place that support that policy and effective structures that oversee their implementation then there is a fair guarantee that individual matters will be followed through and acted upon consistently. Corporations with official policy, documented procedures, service systems and organization structure are able to guarantee service provision because they have instituted mechanisms that govern the operations of the business. These organizations are able to develop and improve because they can systematically develop and improve the mechanisms that govern the organization. Organizations without governance structures may be creative, but will be unable to guarantee service delivery.

NGCL Team